Francis from Nicholson Plumbing and Heating was excellent. He was here to evaluate HVAC in our home. He was very patient and answered all my questions. He is also polite and easy to communicate with him. He explained technical concepts to me in layperson terms!

Nicholson offered what is possibly the best customer service I have dealt with in a home repair situation.  I called them because I was looking to replace my very old furnace.  They came out to do an initial estimate, and then came back when I had some further questions about my options.  After installing the furnace, they ran into some problems with my air ducts.  This happened on a Friday, and the problem was fixed by Monday afternoon.  In addition to their excellent service, they did quality work at a fair price.  I would recommend them to anyone looking for an HVAC company in the Framingham area!

Recently used these guys because my HVAC unit AC wasn’t working (first hot day of summer).  Showed up on time, wore booties, fixed the unit.  During the visit we talked about how my unit was having problems in the winter – which was resulting in NSTAR service calls of maybe 3-4 times per season (I am on a service plan with them).   He was the first guy to tell me WHY the problem was happening, and HOW to fix it.  I find it strange that all of the NSTAR guys etc. no one took time to point out how to fix the source of the problem…Very professional, smart.  I would use them again, and plan to for the fix on my heating unit!